In December of 2024, I reached out to the group sales manager about reserving a large block of rooms for my wedding in February of 2026. On December 10th, she emailed me, "We would love to host your block of rooms! We can offer 10 rooms for a courtesy contract and add more as needed based on availability." We then emailed back and forth and spoke in more detail about it; she told me at that point it was too early to send an official reservation link, as that typically opens up ~ 1 year in advance, so to reach out to her the beginning of March of 2025 to finalize the reservation link. I reached out to her on March 13th to finalize the reservation link. I stopped in in-person to meet her the 14th and we finalized my room block reservation that day, contracts signed and all. I also reserved event spaces at the hotel for "Welcome Drinks" the night before my wedding and an "After Party" the night after my wedding. I was so excited and relieved to had made these plans. We are having over an 100-person wedding with almost all guests coming from out of town, and had been searching for months for a hotel in this area that could accommodate our guest count, Welcome Drinks and an After Party. That same day the 14th, we got our reservation link, and myself, along with at least 5+ other guests for my wedding made a reservation that same day.Today, two weeks later, she called to tell me that she made a mistake in finalizing our contract, as she just realized the hotel has a large group contracted with them for the weekend of our wedding that have 225 of the 227 hotel rooms booked up for the Friday night of the weekend we needed to stay. Apparently they have a 5 year contract with this group, so there was nothing she could do, and they could no longer accommodate our hotel block. I am pretty heartbroken and devastated. I had told all my guests about the hotel, put it on my wedding website, spent countless hours researching things to do close by and catered my entire "Things to Do" on my wedding website around this hotel location. We are at a loss of where to go from here, as we had toured and visited countless other hotels in this area, all of which were not working out for what we were needing. All of this could have been avoided if I had been let known in December of 2024 when I reached out that this hotel was not an option. I will likely never be booking Hilton hotels in the future.