I had high expectations for this hotel based on the reviews I’d seen, but unfortunately, my experience was quite disappointing.
1. At check-in, I wasn’t informed that my room was a handicapped-accessible one. Additionally, no one offered assistance with my luggage or directions. My room (1116) was located outside on the other side of the property, and I ended up wandering around because the staff failed to mention a shortcut.
2. I wasn’t told whether breakfast was included with my stay.
3. There’s now a $20/day parking fee, and street parking is extremely limited—if available at all.
4. The bathroom design is poorly thought out. The oversized mirror hits the faucet, and I ended up scratching my finger twice.
5. The sink is large with no counter space, so I had to place the blow dryer in the sink while doing my hair. There is a desk, but it lacks a mirror, and the room lighting is extremely dim.
6. The closet is poorly designed—you have to angle the hangers sideways to close the doors. There's also inadequate lighting inside.
7. The closet space only accommodates short garments. There's nowhere to hang a dress, which was very inconvenient.
8. There’s no steamer—only an iron is provided.
9. The coffee machine is bizarrely placed inside a cabinet. You have to lift it out to use it, which feels like a safety hazard. If someone has mobility issues, it would be nearly impossible to operate it safely from that position.
10. On Saturday night, a very loud event took place, and we received no advance notice. The noise continued well past 11 PM, which was frustrating for anyone expecting a relaxing stay.