My husband and I arrived to Las Vegas for a business trip on November 8/2024, and unfortunately the company I traveled with, reserved our rooms at JW Marriott Las Vegas. There 2 towers that make up the hotel. Few people were checking in at 10pm at night when I arrived into town (flight was delayed twice), our business conference was taking place in one tower, and I was offered a room in another tower that was at least 10 min away from where I neede to be at 6 o'clock the next morning. I politely asked to be assigned a room in the tower where my business conference was taking place, however night manager Trace was someone who should never be allowed to serve customers or provide any kind of service to the hotel guests, in an extremely rude and condescending tone refused to help us, claiming that there were no rooms at the tower where I wanted to stay, but my co-worker who arrived at the same time, and was checking in with another customer service agent few feet away, was immediately provided with the room in the tower where our business conference was taking place. I was traveling with my husband, and we are Titanium members with Marriott. Does loyalty mean anything nowadays? I mentioned to Trace that I have plantar fasciitis, but nothing could turn that manager into a caring, kind individual. I have never been treated by any Marriott customer service agent, let alone manager, this way. Long story short, we got a room in another tower, and at 5:50 am next morning I was limping all the way across the hotel and casino into my business conference, thanks to Trace. Stay away from this employee when you checking into JW Marriott Las Vegas, she should be utilized in teaching the courseHOW TO TURN AWAY LOYAL CUSTOMERS from Marriott hotel and resort brand, since under no circumstances we will ever stay at this hotel, if it was the last hotel in Las Vegas. It is very unfortunate that customer service at such well respected brand is poisoned by people like this employee. So very unfortunate!