Beautifully updated hotel, however if you are here for business and staying an extensive amount of time they do not offer laundry service /not affiliated with a dry cleaning service that picks up and drops off) this is a much needed service. Their laundry room is not updated and not in good working condition. The first time using the washers 1 worked fine the other one not so much it did not spin so my small blanket was soaked , and when telling the lady at the desk she was condescending and said "What do you want me to do have someone wring it out for you" me " no ma'am i just want you to know that it did not spin and is soaked. She said shed send up maintenance, he was kind enough to offer to wash and dry it for me , i thought in their laundry but no in the same laundry room , he came and told me 2 hrs later its almost dry , and for me to go back down an get it in 20 min he had to go, thats fine. Maintenance should not have had to do that but very nice that he did because the lady at the front desk had no idea what to do. Fast forward the following wk. I go by quarters They did not have out of order on the 2 washing machines they have, The front desk had no problem selling me laundry soap for their washing machines. I was not informed they did not work. 1 machine was available the other was in use, as I went to put my clothes in the dryer the machines time was up but continued to run water, the other person using the only other available washer informed me her washer was not working correctly either, as I went to the front desk to inform the young man that my wash time was up but it was still running water. he said he would send maintenance up, I go back to the laundry room and the pressure from the water had apparently pushed the door open ,my clothes were on the floor and the floor was completely flooded , as I went back to the front desk , the gentleman did not know how to handle the situation he was not only unapologetic and unable to offer any resolution to my soak and wet clothing on a flooded laundry room floor all he said was maintenance will be there, it was a very messed up situation. I go back to the now flooded laundry room while maintenance came and began sucking up water with a wet vac around my clothes on the floor , I had to get my clothes wearing dress shoes and slacks on a flooded floor, flabbergasted, unreal nightmare 0 help . By the grace of God going to the front desk for the 3rd time I seen one of the housekeeping lady's near the front desk, as the gentleman working at the desk could not have cared less what my situation was again offered 0 resolution to my situation. So when I seen the housekeeping lady I kindly explained to her my situation she, helped me offered me a huge trash bag for my unclean wet clothes half on the floor half still in the wash. I carried them , actually to heavy to carry I drug my soak & wet clothes in the trash bag on the floor all the way to my room, one gentleman (a guest) at the hotel helped me get it on the elevator wet clothes are heavy. So housekeeping that I spoke with near the office offered to wash and dry them for me , and I accepted, she was my saving grace and appreciated that so much. She had someone very nice and kind pick them up from my room and bring them back. Thank you so much housekeeping, your kindness did not go unnoticed. As for management please have a class on hospitality and safety measures a flooded laundry room, that is a huge liability to let your guest retrieve their property / clothes wearing dress shoes. Not something I wanted to do in fear of falling , but was not offered any other means to retrieve my belongings.