Currently staying at this resort as it is a place to lat my head at night and it’s harder to pack up a family of 6 (including an infant) and move somewhere else. We asked for another room, however just got maintenance.
Pros: the view of the beach is wonderful.
as soon as we arrived, we noticed one of the air conditioner was not working. They came in to replace it, after a couple of hours. However, we had to wait a while and it was such an inconvenience for our vacation. As my kids were so excited to go on the beach and had to wait.
The pull out couch was broken. When my husband approached the lady at the desk she rudely said “what is it now?” Again, it was replaced, however a major inconvenience. We’ve spent more time in our room waiting on maintenance to do what they need to do rather than enjoying our vacation.
The room is absolutely disgusting. You have to walk with shoes on or the bottom of your feet will be black. Updated to add: the new couch bed wouldn’t pull out. So, we didn’t have an extra bed for our kids.
We had no wash cloths to shower with.
There are spots of black mold on the ceiling.
Very dissatisfied with this stay. We are here to celebrate my daughters 9th birthday, and have been extremely upset over the room situation.
We were never offered a room discount or another room after running into such issues. We have made the best out of what we can, and will be more prepared in the future.