ROACHES ROACHES ROACHES!!!!! This was the absolute worst emergency stay EVER! My sister google searched hotels near Norfolk Airport because they had a 6am flight. She booked the room through Booking.com and then called the hotel for the shuttle service. The guy that answered said that there was no shuttle service because the guy that drives was off, so she called an Uber. She and her son arrived at the hotel and saw other people waiting for someone to come to the window. They waited and waited. Finally this guy pulls up in a van and comes out. He said he had to drop someone off at the airport. She told him, 'When I called earlier you said that there was no shuttle service because the driver was off.' He then says they need a 24 hr notice. She then explained that she made a reservation online. He says that the third party doesn't pay them and that the hotel is not accepting that reservation. He even told her that there were no more rooms. She explained that they had nowhere to go. He then tells her that she would have to pay AGAIN! They then go to the room. THIS ROOM WAS ABSOLUTELY DISGUSTING! ROACHES everywhere, dirty sheets with cigarette holes, the chair was broken, the shower curtain was dirty and there was a hole in it, the refrigerator and microwave were filthy, the tv didn't work, the towels were dingy and dirty. The hotel nor the third party would give her a refund. We will be following up with upper management. Guys be careful, read the reviews. We are both definitely posting and sharing this experience. We later found out this is the worst part of town.