Went on a trip with my college marching band for the Rose Parade 2025. None of us showed up to this hotel sick in any way, and by the time we left about 1/3 of this band of 200+ people wound up becoming seriously ill. A day or so before we left, we discovered that if you held the sheets up to the light, there was mould inside the sheets, and there was additionally mould on the ceiling of the shower, which I, barely 5’9”, could touch just by standing near it, so it’s not a hard thing to clean. The shower heads themselves were covered in condensation, even after being cleaned by a cleaning person. Additionally, the cleaning people would move things wherever they felt like it. My NyQuil vanished, chargers got unplugged and moved, the bathroom trash bin was taken out of the bathroom and put on the TV stand directly in front of the TV itself. They were supposed to have been prepared for us, as, again, this is a group of 200+ people, but they were sadly very overwhelmed when we appeared together. Thank goodness for the coordinators we had for this entire trip. However, due to their ill preparedness and inaccessible stairwells, about 40 of our bandmates got stuck on the elevators at some point when we’d had an important deadline to make. I tried finding the stairs myself to take them, but this place is set up like a puzzle you were never meant to solve, and the maps aren’t at all helpful. The maps don’t list where the stairs are aside from horrific pictures of what appears to be a shortened ladder, which isn’t even a symbol in the guide and it doesn’t show which way they go, and no clear path to the stairs. The path that I believe led to the stairs read “associates only” which was extremely confusing if that’s where the stairs were. The staff were decent, though the cleaning people started cleaning at like 6pm?? Additionally, I have hyper specific food allergies, and need to ask the ingredients of most things I eat. We were given our own separate food service in the Ocean Ball Room, as 200+ band kids swarming the breakfast area at 6:30am wouldn’t be very practical, and I asked for the ingredients to a cheesecake I was given for a dinner event we had hosted for the band that night. The waiter said he didn’t know the ingredients and would have to ask, and I told him if he could that’d be excellent, and he never returned to tell me the ingredients. Thankfully, I had a small bite to make sure I was good to eat it after having waited for 8 minutes for him to return, even having made eye contact with him as he walked around, and I wasn’t having any reaction. Outside of that I did enjoy the waiters, as they were super friendly to us and very conversational with the band. The door to my room in particular always got stuck when you opened it, and you’d have to force the handle down hard to open it, I even had to put my full body weight on it at some point to get the door unstuck. It’s not that it wouldn’t unlock, it’s that it was stuck. Adding onto the mouldy sheets, a bandmate of mine asked for replacement sheets because theirs were mouldy, and the staff gave them new bedsheets, only for them to also be extremely mouldy. When you look up “mouldy hotel sheets” on Google, most of the results that come up are Westin. As I wasn’t paying for this hotel, I hadn’t seen the price before I came onto this review, but holy it is NOT at all worth that price. The location is nice, there’s bright Christmas lights right across the street, which I’m sure got into some people’s window’s at night, and there’s a good strip of stores and restaurants along this area, but it’s just not at all worth the price listed. Much better off finding a cheaper place, they’ll probably have better quality if I’m being real, even if it’s dirt cheap, that’s how bad this was. I am sick as a dog right now and it’s because they can't properly clean those rooms.
Private hot tub 
Free Wi-Fi 
Pool 
Restaurant 
AC 
Romantic option 
Pet-friendly 
Gym 
Free Parking 
Budget value 
Fireplace 
Anniversary choice 
Balcony
Sauna 
Honeymoon choice 
Free Breakfast 
Spa 
