Horrible horrible horrible horrible GHETTO experience at this hotel! Never in my life experienced such horrible service!! Booked with who i thought was imperial suites reservations, and they said it was fine. Then, we pay 127 dollars over the phone. This guy Jojo said he was helping us, but none of it made sense. So this hotel planner charged us $127, then we get to the hotel, and we think it's for a king bed, and it's for two doubles in a crap room. so I went to Jojo he acted like he helped me he said all they had was that I paid $60 and I would have to call Expedia, when Expedia wasn't even the ones to book it, it was some place called hotel planner. So I spent about 2 hours trying to figure out, and we fought over $30, and i had been driving all day, so i just wanted to sleep. So all together, I end up paying 170 for this dingy hotel with these bright neon lights and just a horrible experience. They supposedly couldn't see that I paid the 127 on their end, but either way, they should have favored it. Also, they were rude as all get out in the morning when I asked for money back. He said I help you. Help me? More like steal from me?! Its sickening people treat people like this. Every time I asked for a manager, there was no one. On top of that, someone tries to come into our room at like 1 am. with a key because they switched our rooms THREE times and fave our room key to another couple! the people above us are stomping around, so we didn't sleep at all, and I have stayed all over the place and have traveled so many places and have never had such awful experience.I would never even recommend this to my worst enemy! Not to mention I have a service dog they said it was okay to bring her and then in the morning the guy JoJo is yelling at me, that i was not allowed to have the dog and he was trying to help me, yet i was told over the phone she was okay because she was a service dog, and he didnt say one thing about my dog through the night and was like i could have charged you 250.00, mind you none of this my fault, So how is that fair if two different people are telling me two different things?! This whole time the guy said he was part of Imperial reservations so when I booked it via phone call and I thought that was Imperial reservations and It wasnt and they couldn't help me at all and "it wasn't in their system" and proceeds to tell me that he would have charged me $120 if I had walked in and not made it over the phone, but on the phone i was told if i didnt make the reservation the price goes up when i get there. so it made no sense that he was charging me an extra $30 on top of the 127 I paid it was just an awful experience, and not to mention it was right before the holidays! NOT worth no 160!! I'm so upset and sick to my stomach how I was treated at this hotel. Other than JoJo helping me with the TVs, I literally am just so upset with how this whole situation went down and disgusted with how I was treated by them especially this JoJo kids trying to get loud with me in the AM, when all they are doing is stealing from you. It's not my fault that they did not receive information that I paid $127 and was told I could bring my service dog to their hotel, and I feel like I was being punished for something that was not my fault! It should have been favored by the hotel either way I was charged for it because they saw it in an email and bank statement and they still wouldn't favor, It's like none of them knew what was going on and they don't communicate, and i told them I wouldn't even have posted this had they just gave me $30 back. That is how cheap this hotel and every person that works here lives here, at this hotel and it felt like some weird stuff was going on as they were taking different cash deposits. Not to mention some of the women look let's just say riske and I wouldn't be surprised if they were running some type of ring through this hotel, definitely not trustworthy don't go here please do yourself a favor it's very very dangerous and disgusting and it's just not worth paying anything..