In 2018 I visited this hotel with my wife and my pet and we loved it. The room we reserve was super clean, and the hotel in general too. The staff was phenomenal, friendly and were aware of everything.
Unfortunately, that was left behind. I booked a room from June 14 to June 16 and left a day before. The bathroom was dirty, there was sand, and the bathroom floor had a fungus or something quite dirty. The pool was dirty, the halls too. But really the first problem we find is that the door of the room we reserve did not close well. The first night we could not leave the hotel for fear of leaving our things without any security. I let it know the girl from the reception, who grabbed the phone allegedly to call maintenance, but it was a lie, no one from maintenance arrived.
The next day around 7 in the morning I went to look for breakfast. Very little variety, and very slow kitchen staff to supply what was over. I indicated again to another girl at the reception, the problem of the door, told me that in a few minutes the maintenance staff arrived and would send them to my room. She did not do it.
About 3 hours later we decided to go to the beach, I went back to the reception, was the girl who attended me in the morning, and the girl who attended me the night before. They told me that the maintenance were in another room, that when they finished they would go to mine.
We left the tag at the door indicating the Housekeeping staff that could go to do their job and left. We return about 4 hours later. Housekeeping staff never went to the room, in fact, we saw them in Housekeeping room they have on each floor, without doing anything, wasting time. The maintenance staff did not go to the room either.
Apparently they need more staff, but those who have there are very vague or are not interested in working. They lied to me all the time with respect to maintenance personnel, so we decided to leave that hotel once again to return. And they still had the impudence of telling me that they will charge me the night I was not going to be, but I didn't care, and I left. Never more..