This place used to be incredible but has gone downhill so bad it is really disappointing. I booked my wife and I what was supposed to be a romantic getaway and if it was the motel 8 it would’ve been ok I suppose but when I pay $1,000 a night for the presidential suite, plus romance package, toes in the sand dining experience, etc I was VERY dissatisfied. My wife bit into a truffle our first night there that was FULL of MOLD in our “romance package” 🤮 and has felt sick since then. Had some very rude service at the happy hour… my beautiful wife goes to sit down at the tiki bar but it’s covered in water from the storm that morning apparently preparing his area wasn’t part of his job that day and the server Dexter I believe his name was when I politely asked for a towel so I could dry her a place to sit down and set her bag he rudely pointed down the stairs where the beach towels were and told me if I wanted that I could go get towels and “do it myself” then proceeded to tell me to bring back more towels for the bar. Any polite questions from my wife or the other ladies about what was included in happy hour was met with rude shrugs and mumbles like he didn’t even want to be there or serve them… both TV’s in the room and living room wouldn’t even work so when she just wanted to relax and watch her show we spent hours and trying to make them work back and forth with maintenance, no tub or jacuzzi in a presidential suite for her to relax in or take a bath when you’re paying that kind of money for what I had considered one of the most high end romantic getaways in the continental US?! Then anytime we had a request or need with the exception of one kind female manager who made a feeble attempt to make things somewhat more right everyone had an attitude and chip on their shoulder. Air conditioning didn’t even work in the master bedroom and temps would get 80+ in there during the day. I’d like to say I would give them a chance to redeem themselves but for paying thousands because their expensive rates are only half after they charge you the plethora of resort fees, 10 kinds of taxes etc.. I would say save your money and go somewhere else there are much better options for a fraction of the price unless they make some serious changes!! Very disappointed.