I held this review back but I think the public should know:
We booked a room for 2 nights at the Townhouse Inn in Cape Girardeau for Oct 18 -20, 2024 through bringFido/bookings.com
In short...Don't Do It!
The rooms are not clean, black mold growing in the shower, the exhaust fan in the bathroom sounded like a helicopter (only to spread more mold spores), holes punched in the wall and door jam, and mouse traps outside the door- to name a few issues. I have pictures.
And, Don't book through bringFido/bookings.com because they don't have your back if there is a problem and will not get your money back. They use a third party booking company that you can't contact directly.
When we arrived, the gentleman that checked us in was nice and efficient.
We went to room 112. All I can say is that the room is unhealthy and not safe. (see description above)
I took pictures and showed them to the man that checked us in. He seemed surprised.
He, Mike, moved us to room 110.
Equally, disgusting. The tub had a serious textured rim of filth and again, mold on the ceiling and holes in the walls.
Luckily, there was a last minute cancellation at a nearby Airbnb that I able to nab within 20 minutes after moving our luggage into room 110.
I went to the front desk to say "we can't stay here!" Mike, the manager, immediately refunded our $50 pet fee- which was separate from out room charge, and said he would give us a full refund $149.19.
Many phone calls to Townhouse Inn in Cape Girardeau and bringFido have been made.
We are still waiting for the refund- almost 3 months, now.
Apparently, the manager has to send an email to bringFido/bookings.com to release our money.
They say Mike is dodging their calls from bringFido and not responding to their emails to process the full refund.
Sadly, Mike seems to be out of the office, now, when I call.
This is bad business on many points.
The rooms are not safe.
Trip typeVacation · Family
Rooms1.0Service1.0Location4.0
RoomsCool looking retro motor lodge that are very dirty with black mold growing in rooms 112 & 110
UPDATE:
Jan 10, 2025- bringFido refunded us 1/2 of our money. Thank you