Very Disappointing Stay
I had a frustratin experience here at Holiday Inn in Boise. The AC in my room wasn’t working properly it barely cooled the space and made loud, constant noises. I stay at hotels a lot especially Hilton sk I know how acs are in hotels. To make things worse, I lost my room key and spent over 30 minutes outside in the summer heat trying to find it. When I finally got back, the room was hot and uncomfortable.
The next day, I brought this up to someone I think was a staff member? and when i told em instead of receiving any kind of apology or concern, I was told the heat was “good for me to lose a few.” That comment was incredibly unprofessional and insulting.
I also tried contacting the hotel manager multiple times after my stay to discuss the situation and never received any response.
Between the poor room conditions, the rude comment, and the complete lack of follow-up, this experience did not meet the standard I expect from a Holiday Inn. I won’t be returning and would not recommend this location.