One star because you have to.
This hotel falls short of expectations in several key areas, from check-in to check-out. We had initially booked a weekend-long stay but cancelled the remaining days after just one day.
The beds are extremely uncomfortable and smaller than advertised, with our room's bed measuring as a full-size rather than the queen-size as stated. We took the time to verify the measurements.
The room was equipped with a jacuzzi tub, which, although we did not use it, the occupants of the room above us did, until 3 am. The noise from the jacuzzi and their footsteps was excessively loud and clearly audible in our room below, highlighting the poor construction and lack of soundproofing.
Furthermore, the ice machine, located around the corner from our room next to the elevator, was also unusually loud.
However, the most frustrating aspect was the bed's extreme discomfort, compounded by the fact that it was not the queen-size as advertisedI took the liberty of measuring it, confirming that it was, in fact, a full-size bed. While the pillows were comfortable, the bed itself was not. The noise level from above - 100% not acceptable! Additionally, the shower was quite small, with my partner, who stands at 5'10 220 pounds barely fit - very tight quarters!
Therefore, if you’re looking for comfort, quiet, class, and excellent service I would not recommend.
Guest Service - unacceptable
Construction - very poor
Cleanliness - excellent
Comfort - unacceptable
Price - poor considering all the things