I give the marketing team a 5 star for false advertisement. The website made this hotel look really nice, so I was super excited to stay at this hotel with my family. However, the pictures were soo deceiving. This is a super run-down hotel that is way understaff.
The day I checked in, there was only one worker who was in charge of EVERYTHING!! She even had to bartend. The only positive thing I can say is that she had great customer service. I hope management pays their staffs well for making them work 2-3 positions all at once.
Our room did not have a working AC unit as it was 90 degrees outside. We were given an option to be moved into another room, but it wouldn't have a working tub/shower. I demanded for another room, so the only other option given was a room with a broken door. In that case, someone always had to be in the room so we can have access back inside. In addition, the tub in this room did not drain at all. The water pipes are horrible! It caused soo much inconvenience and ruined my stay.
The pool looked really nice in the pictures, but that space was totally under construction. It was much hotter than other indoor water parks, so it made it difficult to stay without swimming to cool off. But if you were to swim, the chlorine was so strong, that we had a hard time breathing while swimming. I saw a little boy crying because he couldn't stop coughing from the chlorine. My daughter said her eyes were burning from the chlorine. We go to the Dells all the time, and my daughter has never complained except from this hotel pool.
From reading past reviews, my complaints are the same as others. I hope management will consider not renting out the broken-down rooms because it's not ethical. Especially a room with no working AC in the summer!! That is totally NOT ACCEPTABLE!!