Our stay at the Wingate by Wyndham Wisconsin Dells Waterpark was a complete and utter disaster. This hotel is an absolute cesspool of negligence and incompetence.
First, my three-year-old daughter fell and shredded both her knees and thighs on a jagged piece of concrete on the sidewalk. We had to scramble to apply first aid and antibiotics to prevent infection. It was a terrifying experience, but sadly, just the beginning of our nightmare.
While playing in the outdoor pool, my son was stung on the forehead by a bee from a nest conveniently located at the top of the slide. The poor kid was in excruciating pain, crying uncontrollably, and unable to enjoy anything for the rest of our stay. How does a hotel allow a dangerous bees' nest to exist right where children play?
I almost broke my ankle when I stepped on an unsecured cap outside the hot tub. The fixtures were so poorly maintained that stepping on them was like playing a twisted game of Russian roulette. Despite reporting this hazardous condition to management, they did absolutely nothing. Their blatant disregard for guest safety is appalling.
The state of our room was equally atrocious. Despite requesting room service, we returned to find it in the same filthy condition we left it. No fresh towels, no cleaning, nothing. It was as if they just didn't care about maintaining even the most basic standards of hygiene.
As if all this wasn't enough, the fire alarm went off in the middle of the night, forcing us to evacuate for no reason. There was no fire, just a blaring alarm that jolted everyone awake and added to our already unbearable stress.
This hotel is a disgrace. The management is utterly incompetent, and the staff clearly couldn't care less about the guests. I have documented all these incidents with photographs and will be sharing them widely to ensure no one else has to endure the misery we went through.
Avoid Wingate by Wyndham Wisconsin Dells Waterpark at all costs. This place is a disaster waiting to happen, and staying here is a huge mistake. Don't risk your family's safety and well-being. Find somewhere, anywhere, else to stay.
***Replying to the business response*** See attached photographic proof you claim “can’t be verified” and we did get our money back (FULL REFUND) Fix your establishment before somebody else trips on this concrete in this photo and gets more that a free stay from you. Also, thank you for your comments, confirming the incompetence of the management here.