Google Review:We recently stayed at this resort and found it to be a mix of beautiful moments and missed opportunities. The property has incredible potential, and we’re already considering returning in a few months with our children, as it seems like a fantastic place for families.What We Loved:• Gorgeous Views: The scenery is absolutely stunning and creates such a peaceful, relaxing environment.• Comfortable Rooms: The rooms were well-designed, cozy, and made for a great retreat after a long day.• Family Appeal: We noticed plenty of activities and amenities that would be perfect for kids, which has us excited to bring our own next time.• Memorable Activities: The guided hike was a highlight. It was a fun, informative hour spent learning about the local rocks, trees, and wildlife while enjoying breathtaking views.• Friendly Staff: The staff were kind and genuinely tried to help, even when things didn’t go smoothly. For example, our breakfast waitress was thoughtful enough to let me know their lattes were decaf, which I really appreciated.• Affordable Luxury: Compared to other fine resorts we’ve stayed at, this one is much more affordable, making it a great option for a getaway without breaking the bank.Areas to Improve:• Dining Experience: Breakfast service was inconsistent. While the waitress was kind, she didn’t check on us much, and we never got coffee refills. At the omelet bar, they ran out of bacon and didn’t replenish it, so I had to grab some from another station and break it up myself. Unfortunately, there was also a bug in my omelet, which seemed to have come from the mushrooms.• Room Amenities: The coffee creamers in the room were old and chunky. Additionally, the Amex amenity promised with our stay wasn’t in the room when we arrived, and despite reminding the staff twice, it was never delivered.• Service Gaps: While the staff were friendly, there were moments where professionalism was lacking, like seeing housekeepers on their phones in the hallways.• Follow-Through: Some operational details could use tightening. For example, the resort did waive our resort fee at the end of our stay to make up for the missing Amex amenity, which was appreciated—but it would have been better if it had been resolved earlier.Final Thoughts:This resort has so much potential to be truly exceptional. The location is stunning, the rooms are inviting, and there are clear efforts to create a great guest experience. While there are areas for improvement, it’s evident that the staff care and are trying their best.We’re seriously considering returning with our kids and give the property another chance to shine. For now, we encourage others to visit, enjoy the breathtaking views, and support the resort as it works to address some of these minor but important details. This place is a hidden gem, and we’re optimistic about its future!