We stayed specifically for the indoor and heated outdoor pools/hot tubs, I think there was only 1 day where they were all working and they all seemed horribly dirty. Also, the rooms could use some TLC, the phone and hairdryer didn't work, the remote was dirty, my 5-year-old son found what looked like a sex toy in the headboard of the bed. Only a few video games in the 'arcade' were working for the visit. The halls were only vacuumed maybe once and the noise of people letting kids and teenagers run the halls was unacceptable. No one seemed to monitor this (parents should be accountable, but no one from the hotel helped let people know they should not be letting kids play hockey in the hall...YES they even had a net outside of our room!!!)When you have so many people coming in and out they should be cleaning the pools/hot tubs more. Also, if one breaks fixing it should be ASAP not 2-3 days. I have managed pools and spas; the condition AND temperature needs to be checked 4x a day and adjusted. I have a picture that I shared with the staff of the thick mountain of froth in the hot tub it's sad management didn't see it before guests did.The good things were the linens were clean, and they provided robes for adults and kids.The reviews I saw gave us much higher expectations than we experienced. Really disappointed with the overall cost of our family trip for what we got.