A Frustrating and Unprofessional ExperienceI am deeply disappointed by my recent experiences. I have stayed at this property over 10 times since 2021, coming from over 200 miles away for business and leisure. In the past, I appreciated the caring staff, especially Thomas and the kitchen team, who went above and beyond to make guests feel welcome. While the hotel itself may not be the most luxurious, their kindness and flexibility always stood out.Unfortunately, my experience in late 2023 and beyond has been drastically different. The once accommodating and friendly front desk staff has been replaced by individuals who seem unprofessional and unwilling to assist guests. For instance, I had previously been allowed early check-in as a Gold Choice Hotels member on multiple occasions, and I always showed gratitude with tips for the housekeeping staff. However, during a more recent stay, I was met with hostility when requesting an early check-in, even offering to pay the standard fee. I was initially denied and eventually allowed to check in, but only after escalating to management—a situation that was blown out of proportion unnecessarily.To add to my frustration, during my stay in August 2024, my room reeked of marijuana. When I brought this to the staff’s attention, they merely offered to spray air freshener, stating it was the only whirlpool suite available. Despite this, I checked out with no issues, received my bill, and assumed all was well. Imagine my shock when, months later on Christmas morning, I was informed my reservation would be canceled due to being placed on the "Do Not Rent" (DNR) list without any prior explanation.The reasons given for my placement on this list were baseless and contradictory. I was accused of being "aggressive," a claim I firmly deny, as I always remained respectful, even when expressing concerns. Adding insult to injury, the staff misled me, instructing me to contact the Eaton County Police Department to resolve the issue, wasting valuable resources. The police were understandably confused, as they had no knowledge of any involvement with this matter. To make matters worse, I was told I could not stay at any hotels in Eaton County—another blatant falsehood, as I am currently writing this review from a different hotel in the area.What upsets me the most is not just the unprofessionalism, but the lack of respect and accountability from the staff and management. As a loyal guest who has supported this property for years, I feel completely blindsided by the treatment I’ve received. Based on this experience and similar reviews I’ve read from other guests, it’s clear there are systemic issues here that need urgent attention.I hope management reflects on this review and makes the necessary changes to restore the level of professionalism and courtesy that once made this hotel worth visiting. Until then, I caution anyone who values respect, friendliness, and attentiveness to think twice before booking here.