I had an unfortunate experience with the breakfast bar manager, Charles, that left a negative impression on my visit. You must know in advance that breakfast is not available for self-service until exactly 7:00 AM, and this rule takes precedence over customer service and tender of goods. Negligent ignorance of this rule will not be tolerated by this manager. I was unaware of this policy when I approached the breakfast bar, which was fully set up and appeared ready for guests. I had already been greeted by the breakfast staff who noticed me at the bar, specifically Lillian, who explained there was a $10 charge for the meal. She also kindly took my drink order and entered my room number into the register around 6:56 AM.However, as I was about to leave with my plate of food, Charles abruptly told me I couldn’t take it yet because it wasn’t 7:00 AM. I was surprised, especially since Lillian had not raised any concerns and had already confirmed the meal and its cost. I returned the plate and asked Charles for clarification. He insisted that the rules came first and that I had to follow them, despite my prior interaction with Lillian. When I mentioned that I had already paid, Charles rudely questioned me, asking where the money was and implying that I hadn’t paid.It became clear to me that Charles was focused more on enforcing rules than on providing good customer service. Lillian, on the other hand, had handled the situation professionally and prioritizing customer satisfaction. I appreciate her approach, which stood in stark contrast to Charles's unhelpful and confrontational manner. This interaction not only ruined my morning but also left me frustrated as I had to explain the situation to my family members when they arrived.My family had traveled 4.5 hours to celebrate my father’s 80th birthday, and this unpleasant experience at the breakfast bar overshadowed what should have been a joyous occasion. While I acknowledge that I may have overlooked the sign indicating breakfast hours, the way Charles handled the situation was unnecessarily harsh. Lillian’s excellent service, however, saved the experience, and I believe she deserves recognition for handling this situation with grace, especially in such a challenging environment.