In September I stayed at Homewood for two nights on a business trip, and I’m extremely disappointed with my experience. While the check-in staff were friendly, things quickly took a turn for the worse after I checked out at 4AM to catch an early flight.To my shock, I discovered a $270 charge on my corporate credit card for smoking in the room—something I categorically deny, as I have never smoked in my life. The hotel never communicated with me about this charge; I had to repeatedly follow up via text and phone calls just to get an answer. After 2.5 weeks of trying, I finally spoke with their new General Manager, John, who has been in his position for only three weeks. Unfortunately, my interaction with him only added to my frustration. He was arrogant and showed a complete lack of customer service.It's concerning to see such poor communication and support from management. I would not recommend this hotel based on my experience and hope they make significant improvements in their customer service. I have disputed the charges with Visa.