We booked a two-night stay at Garden of the Gods Resort with high expectations, but the experience fell short. While the staff was warm and friendly, and chocolates with a welcome card were a nice touch, the check-in process was not streamlined one bit.We were offered a casita suite with a kitchen to prepare baby food, but upon arrival, our room lacked one. Despite calling weeks in advance to confirm the kitchen, we were told we had to pay for the upgrade when we were already paying $500+ per night. Instead, they offered a microwave. The pack-n-play requested for our little one was broken upon delivery and had to be replaced.The suite was well-furnished, but closer inspection revealed deferred maintenance issues, like a jammed ice machine and non-working jetted tub in the ensuite.To add insult to injury, we booked through our Capital One Venture X card, expecting a smooth experience since the resort was part of their “premier hotel collection.” Despite prepaying, we were charged again after checkout. It took five calls with both Garden of the Gods Resort and Capital One to resolve the issue, and when we finally got through, they were reluctant to refund us. This frustration soured our stay, and although the incentives were appealing, the hassle wasn’t worth it.