I have been a loyal customer and a Gold member with Hilton honors. for several years, but my recent stay was an utter disappointment. Despite my loyalty, I was treated no differently than a first-time guest. I was expecting a smooth check-in process, but instead, I encountered rude and unhelpful staff who seemed indifferent to my status.The benefits that come with being a Gold member, like room upgrades and early check-in, were not offered. I had to remind the front desk about my membership level, and even then, they acted like they were doing me a favor by simply acknowledging it. To make matters worse, my requests for simple things like extra towels or a late check-out were either ignored or met with attitude.On top of the poor service, the parking situation is ridiculous. The hotel charges $70 per day for parking, which is outrageous considering there is a parking facility literally 10 steps away that charges only $30 per day. To add insult to injury, I was charged for two days of valet service when I only used it once.As if all this wasn’t bad enough, I encountered a serious hygiene issue. When I ordered drinks in the lobby, I found small roaches in the cups. This is absolutely unacceptable and a clear indication of poor maintenance and cleanliness.Given these experiences, I strongly advise against staying at this hotel, especially if you value good customer service, fair pricing, and basic cleanliness. There are plenty of other hotels where your loyalty is appreciated, the service is top-notch, and you won’t have to worry about being overcharged or encountering unsanitary conditions. I recommend choosing the W hotel, where the staff is friendly, the service is excellent, and the environment is clean and welcoming.