The Ballantyne Hotel is above & beyond any other hotel. Super clean, comfy beds & pillows, all amenities are top notch. Ryan at the front desk answered all my questions when I called; provided great suggestions & ideas. Ryan was patient, knowledgeable, funny, & engaging. Upon arrival after a 6 hour drive Matthew greeted me with a Genuine smile in 20 degree weather. Mathew went above & beyond. Getting my luggage & Christmas stuff to my room, even setting up Christmas tree for my celebration with my son while I prepared gifts & ordered room service all within 20 minutes!!When I needed my car Jeffrey brought it around making sure it was warm. Day of departure Jack was patient assisting me getting all my belongings to the car & keeping it warm. Ryan & Maggie expedited my check out knowing I had a 6 hour drive. As a GM Evan has found the perfect team to make your stay relaxing, special, & enjoyable. I will be back there again soon. When you visit Charlotte The Ballantyne Hotel will provide you the best experience!