I had an absolutely wonderful experience at this spa! From the moment we arrived, front desk staff and valet were prompt and helpful. When we got to the second floor, Sydney and Ebnu at the front desk made us feel incredibly welcome, even greeting us with a thoughtful birthday message. We arrived early to enjoy the amenities, and I had to take a quick business call. They were so accommodating and made sure I had a quiet space where I wouldn’t disturb other guests—such a nice touch!
The lounge area was pristine, relaxing, and the perfect environment to unwind before our treatments. My massage with Kristen was amazing—she had just the right pressure and a wonderful bedside manner. I would definitely request her next time I visit!
After our massages, we spent some more time in the relaxation station, and when we came out, we were greeted with a birthday card and chocolates, which was such a sweet surprise. We were also hungry and asked about dinner options. Sydney was a superstar, securing us a reservation at the Michelin-starred restaurant, Lilac, with 20 minutes to spare!
The entire experience was top-notch, and I can't wait to return for another service. Highly recommend this spa for its exceptional service, thoughtful touches, and overall relaxing atmosphere!
The lobby at night takes on a completely different vibe. I understand it's a downtown location, and maybe the combination of the spa and a Michelin-starred dinner had us feeling particularly relaxed, but the atmosphere shifted drastically. The lobby became loud and chaotic, with groups yelling, swearing, and focusing more on finding the perfect Instagram photo than on respecting the space or other guests. It was a sharp contrast to the calm, curated ambiance the hotel clearly worked hard to create, detracting from the overall experience.