If the King were alive, he’d be appalled. Don’t be fooled by the glitzy exterior—this resort is far from what it promises. BEWARE OF THE AI reviews on here because apparently most ARE! The experience was disappointing on almost every level and felt more like a run-down roadside motel than a destination worthy of Elvis’s name.
Housekeeping was unacceptable. Staff entered the room despite the Do Not Disturb sign, asking when we were leaving—completely ignoring privacy. Conversations in Spanish that were clearly about guests felt inappropriate, and their behavior bordered on harassment. The rooms were filthy: stray hairs (pubic too) everywhere, blood-stained sheets, stained carpets, shower smelled of urine like someone peed on the shower wall, possibly termite-infested furniture, and a broken toilet seat. The showers had visible mildew and the entire room reeked—not like pets, but something far worse. Ironically, they claim to be pet friendly, but I wouldn’t recommend bringing your dog here.
Bring your own cleaning supplies—you’ll need them if you dare to stay.
Customer service was just as disappointing. One front desk employee was especially rude, acting more like a performer than someone there to help. The GM actually asked to meet me during my family vacation, which was wildly inappropriate. Not once was I offered an apology, a voucher, or any form of compensation for the unacceptable conditions.
The food? A disaster. It tasted old, the chicken wings literally splintered in my mouth, and the beer was warm and musty. After that, I had to get Pepto from a vending machine. The next night, I opted for M&Ms and a dirty martini from the bar—out of desperation. The Shake Rattle & Roll Cafe staff didn’t even wear gloves while handling food. Cleanliness and food safety seem to be foreign concepts here.
The facility is riddled with health and safety violations.
If you're heading to Memphis and want a truly memorable experience, stay at the Peabody. Watch the ducks, enjoy clean accommodations, and avoid getting scammed. The Guest House uses its Elvis branding to draw people in, but what you’re really getting is an overpriced, low-quality experience that doesn’t honor the legacy it claims to represent.
Jack Soden CEO of Elvis Presley Enterprises ignores all my emails. Apparently, they will never get back to you or return a call because they are too busy milking the King with Lilo & Stitch, Baz Lurhman's ELVIS (and his upcoming Elvis documentary), Riley filming a CHANEL-clad video, and whatever they continue to push to the Elvis lovers. So sad that the hotel can't even make this experience right.
My love for Elvis remains, but this resort? Never again. Stay away! GO ELSEWHERE then go to Graceland!